Pleasing response to a complaint

This is the kind of response that all organisations dealing with complaints should take notes from.

CCNet, or the Christian Chat Network, is well known in many circles as being very strict regarding rules and enforcements. For a long time, one could expect that even for writing this, I would be banned for a month, no questions asked.

Allow me to outline the complaint I had.

Here are my (edited outside chatter) logs from earlier today.

Jul 31 12:21:59 <Guest26178> this site is ok, but it is bare bones.
Jul 31 12:22:05 <PurpleHighlights> it’s been almost a year now I think since I’ve been on Second Life
Jul 31 12:22:12 <Kathe> whats second life?
Jul 31 12:22:18 <BrianB> it’s an online virtual world
Jul 31 12:22:23 <BrianB> i created an account and never used it
Jul 31 12:22:32 <Guest26178> they have come out with a new browser for it.
Jul 31 12:22:39 <Guest26178> it is free for basic membership
Jul 31 12:22:40 <Kathe> well i’m sorry you don’t like the set up here Guest26178
Jul 31 12:22:43 <Guest26178> but you can’t own land.
Jul 31 12:22:51 <Guest26178> it is ok
Jul 31 12:22:51 <PurpleHighlights> though for the other membership you pay, the basic is free
Jul 31 12:22:55 <Guest26178> for what it does
Jul 31 12:23:02 <BrianB> secondlife isn’t exactly moderated either
Jul 31 12:23:11 <BrianB> in fact there have been law suits over people’s, uh, “actions” in the game…
Jul 31 12:23:12 <PurpleHighlights> I’ve payed for imvu, I got hooked on imvu & bought my avatar, now a vip member have a access pass
Jul 31 12:23:17 <Guest26178> well Brian, you can get banned in SL. So it is moderated.
Jul 31 12:23:29 <BrianB> it isn’t moderated like this place
Jul 31 12:23:36 <PurpleHighlights> yes ppl can also get banned from imvu if they’re not careful
Jul 31 12:23:40 * Kathe things ccnet has enough ‘characters’ for her
Jul 31 12:23:45 <Guest26178> to use second life you need to download their browser.
Jul 31 12:24:01 <BrianB> well i was on IMVU last night and about fell over when i saw the first chatter’s nickname that i ran into, very ugly
Jul 31 12:24:04 <PurpleHighlights> I’ve had a friend banned from imvu, I don’t know what she did or said, but she went against the imvu tos
Jul 31 12:24:17 <BrianB> that’s why i chat here, it is safer 🙂
Jul 31 12:25:08 <Guest26178> here is an example of what you can do in SL.
Jul 31 12:25:27 <All_TGB_to_God_[Deut_18_13]> and btw….
Jul 31 12:25:32 <Guest26178> I went there one Sat. night and there was a Christian concert going on.
Jul 31 12:25:35 <All_TGB_to_God_[Deut_18_13]> i think ShoutLife is much better….
Jul 31 12:25:41 <BrianB> well
Jul 31 12:25:45 <All_TGB_to_God_[Deut_18_13]> even though i have never been to SecondLife, though…
Jul 31 12:25:46 <All_TGB_to_God_[Deut_18_13]> BUT..
Jul 31 12:25:51 <Guest26178> you sat in an ampitheater and watched it on a big screen.
Jul 31 12:25:53 <BrianB> the problem is waht else gose on around you….
Jul 31 12:25:55 <All_TGB_to_God_[Deut_18_13]> i really do like it HERE, though !! 🙂
Jul 31 12:25:59 <BrianB> that’s why we keep a clean environment

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