As mentioned previously I’m a New Zealand Citizen, have lived in NZ since birth, moving in April so as to get married, live and work in the United States. Now, I understand that in a country this big, some things just move slowly. But anyone who claims that getting married in order to gain green cards or citizenship is the easy route, I would disagree strongly (even to the point where it is annoying that people believe this is the case).
Following all the rules, I arrived in April. Kelly and I were married in late May, we visited the USCIS office in Washington DC (as advised on the website that we should) – after waiting an hour or so, were told that we needed to mail our paperwork to Chicago. Frustrated, we drove home, rechecked everything another 3 times and sent as instructed.
Our paperwork was received on July 2nd, and processing began. We were requested to provide extra information, which was sent and received on August 14th, and we were also requested to visit Alexandria, VA, to provide fingerprints.
This is all fine, this is as expected. I have been monitoring our case online, however, as well as watching the case processing times, and am growing disappointed. The case processing time for the National Benefits Center (where our case is) shows three months from point of reception. By my calculations, 3 months from July 2nd is October 2nd, allowing 2-3 days either way. Today is the 25th October, and still nothing has been heard. The other application, the information received in August, says there will be an update or decision (in writing) within 60 days. August 14th + 60 days = October 14th, give or take a few days. Again, no communication has been received.
“Call them and see what’s happening??” I hear you ask! Well, I did. After navigating through their (fairly well designed) computerized phone system I was able to hear the same case status information as is provided online. Asked the phone system to let me speak to a customer services rep, and it said they will only take complaints or update requests if the case status is either more than 30 days beyond the processing date and hasn’t been updated in the last 60 days. I guess I’ll have to wait another couple of weeks.