Dear Stupid Neighbors,

We understand that your incompetence regarding internet is not apparent to most, however we believe that when providing a service (as you are), you are obligated to ensure the reliability of said service is maintained, or communicate that it cannot be (with reason).

Please consider the following:
– Providing us with the correct name of your wireless access point.
– Ensuring that the access point is available 24 hours a day, or close to it (just because you work 9-5, doesn’t mean we do)
– If the service is not available, restart the modem, restart the router, and if it doesn’t fix it, let us know.
– If it’s down for a period of time, call Comcast, your provider. You pay them for a service that they aren’t providing. We then pay you for a service that you aren’t providing. If Comcast can’t keep up their end of the deal, perhaps it is time to change..
– We can’t afford to pay for a service we can’t use. If service and communication fails to improve, we shall maintain log of when we could and couldn’t use internet, and pay the appropriate proportion for the month.

Regards,

Us.